Bolt for your role
Bolt — the AI SuperAgent for Support & CS · faster replies, fewer tabs
Answer the customer before they refresh.
The crux
You paste, search, and switch tabs hundreds of times a ticket — order IDs, canned replies, the doc you swear you just had open. Bolt is one AI SuperAgent that collapses it into one keystroke : a templated reply fired instantly, the clip you copied ten minutes ago re-grabbed, and an answer found across your apps — without leaving the box .
Fire a templated reply before you finish typing
Save your most-sent answers once. Type `;key` and the reply drops in — with today’s date, the current time, a fresh reference id, or the value on your clipboard auto-filled. The “I’ve typed this fifty times” tax, gone.
Re-grab the order id you copied ten minutes ago
Your clipboard remembers. Search everything you copied today — the order id, the tracking link, the error string — and re-grab it without re-finding it. Pin the replies-and-links you use constantly. Anything that looks like a secret is masked in the list.
Paste the ticket — Bolt reads it for you
Drop the messy text a customer pasted and Bolt recognizes the order id, the tracking number, the email, the phone — and hands you a clean value to copy. No squinting, no re-typing, no transposed digit.
Find the answer across your apps — from one box
Stop opening five apps to answer one question. From the same box, search the work apps you’ve connected — files, emails, tasks, people, meetings — and jump straight to the answer. It’s read-only search: Bolt finds and opens, it never posts or edits on your behalf.
=ask gets a cited answer — sourced, not guessed
When you genuinely need to look something up, =ask answers with cited web results you can open and verify — without leaving the ticket. A real source beats a guessed answer in front of a customer.
Time zones and currency, without the side-trip
Supporting a customer across the world? =tz tells you what time it is for them before you suggest a call window; =fx converts a refund or credit into their currency at a live rate. No second tab, no mental math.
Resume the last thing — hit ↑, it’s back
Tickets get interrupted. Bolt doesn’t lose your place — press ↑ to restore the last thing you were doing, or open /recent to jump back to a past lookup, conversion, or chat. Your train of thought survives the interruption.
Faster first reply. Fewer tabs. Less retyping.
The mechanism is real: canned replies in a keystroke, a clipboard that remembers, and search across your apps from one box.
Detected sensitive values are tokenized before the prompt leaves your boundary
Use AI on real work without leaking the identifiers in it. Emails, card and account numbers, SSNs, phone numbers and keys are masked before anything reaches the model and restored in the reply — and when you point it at your own LLM, the rest stays inside your boundary too.
Customer details stay yours
You handle PII all day. The productivity win can’t become a privacy problem — so it doesn’t.
Names, emails, card numbers and IDs in a ticket are masked before the model — and restored in your answer. The model never sees the real customer.
Anything that looks like a key or token is shown masked in clipboard history — there to re-grab, never sitting in the clear.
Recognizers and replies run on your device ; search stays in your connected apps. No Sparcle server sits in the path.
Put the SuperAgent in every rep’s hands. Watch the queue move faster.
The free client installs on every support desktop — no per-seat AI bill to approve. From day one your team fires canned replies in a keystroke, re-grabs what they copied, and finds answers across their apps without leaving the box — every AI prompt routed through masking. Add the governed server when you want RBAC and a tamper-evident audit trail.
See it on your own data
Bolt runs inside your perimeter, on the LLM you choose.